Q: Which countries do you ship to?
A: Montford & Co currently ships only to Australia and New Zealand. We regret that we cannot process orders to other destinations at this time.

Q: Do you offer free shipping?
A: Yes! All orders qualify for free shipping, regardless of the order size or value.

Q: How long does delivery take?
A: Our standard delivery timeframe is 5-7 business days after dispatch. Please bear in mind that this is an estimate and can be affected by customs delays or local delivery conditions.

Q: When will my order be processed?
A: We process orders within 1-2 business days (Monday to Friday). Orders placed on weekends or after 5:00 PM will be handled on the next business day. Once your package has shipped, you will receive a confirmation email (possibly with a tracking number).

Q: What is your returns policy?
A: You can return any product within 30 days of receipt, no questions asked. Whether the item was on sale or full-priced, our customer-friendly policy applies to all products.

Q: How do I return a product?
A: Please follow these steps to return a product to Montford & Co:

1. Contact Customer Service: Notify us within 30 days of receiving your order. Our team will provide you with a return address and, if needed, a return form.
2. Package Your Return: Safely pack the item (preferably in its original packaging). Include your order number or contact details so we can identify your return.
3. Ship Your Package: Send the parcel using a reliable shipping service to the address provided. Return shipping costs are the customer’s responsibility. We recommend a tracked delivery method for proof of shipment.
4. Receive Your Refund: After inspecting the returned item, we will issue your refund within 10 days to the original payment method used.

Q: Do I have to pay for return shipping?
A: Yes. Customers are responsible for covering return shipping costs, unless there is an error on our part (e.g., wrong or damaged item).

Q: When will I receive my refund?
A: Refunds are typically processed within 10 days of us receiving and inspecting the returned item. Once issued, the amount should appear in your account depending on your bank or payment provider’s processing time.